Over the holiday weekend, a CNN affiliate investigated growing consumer complaints about At The Beach, Inc., an area tanning salon chain with some pretty stringent member agreements. Customers claim that they were duped into signing virtually-unbreakable two-year contracts, and then burned by the fine print when attempting to cancel their accounts. Although most—including the news station’s undercover reporter—were assured by friendly employees that the contracts could be canceled “at any time,” consumers say they were not informed of the requirement to either “buy out” 50% of the remaining time on their contracts, or to prove that they had moved at least 25 miles away from the closest location in order to stop the automatic monthly billing. Is your inner lawyer feeling a distinct lack of sympathy for those who signed without reading? As the news video (5:49) shows, even seasoned attorneys can get caught in a contract trap: interview subject Kevin Lanoha is corporate counsel at Qwest...
News and Announcements from the J. Michael Goodson Law Library at Duke