Thursday, October 18, 2007

When will your books be delivered?

During our renovation year, the Law Library is relying heavily on the delivery of materials from other libraries on the Duke campus (through the online catalog request form) as well as off-campus libraries (through interlibrary loan). With both services, you receive e-mail notification when your items are available for pickup at the Law Library Annex.

However, you may have noted that arrival times vary. Items available (i.e., on the shelf) at other campus libraries should arrive within the next 1-2 business days, depending upon at what time of day the request is received. If a requested item from a campus library is checked out to another borrower, that borrower is given a grace period to return the requested item. Items “On Order” and “In Process” similarly require additional time to arrive, because they must be added to the online catalog before they can be delivered.

Fortunately, you can check the status of your pending requests through the online catalog, by clicking “My Account” and logging in with your NetID and password. Choose “Hold requests” to view the request status of each item.

For items requested through interlibrary loan, log in to ILLiad with your NetID and password to view the status of outstanding requests.

As always, contact the library staff if you have any questions or concerns about obtaining items from other libraries.